Automated surveys · AI-powered analysis · Promoters routed to Google Reviews
Why It Matters
Most franchise brands only hear from customers when something goes wrong, usually in a public 1-star review. NPS surveys catch issues before they hit Google. They identify which locations need help, which staff need coaching, and which customers are ready to become advocates. Without location-level NPS data, you're flying blind.
"Loved the service! Will definitely be back."
"Long wait, staff seemed rushed..."
"Best experience I've had. Highly recommend!"
How It Works
Flamel handles the entire feedback loop: sending surveys, analyzing responses, alerting on issues, and routing promoters to leave reviews.
Flamel sends NPS surveys automatically after customer interactions. Set timing rules per location or service type. No manual work required.
Open-ended responses get analyzed by AI to surface recurring themes: service quality, wait times, cleanliness, staff friendliness. Actionable insights without reading thousands of responses.
Detractors trigger alerts so managers can follow up. Promoters get routed to leave Google Reviews. Every response drives action, automatically.
Platform Features
High NPS scores become public proof. Flamel automatically asks promoters to leave a Google Review, boosting reputation across every location.
Send NPS surveys automatically after every visit. Set timing, frequency and messaging per location once. Flamel handles the rest.
See NPS broken down by location, region or franchise owner. Spot top performers and flag locations needing attention at a glance.
AI categorizes open-ended responses into themes: service quality, wait times, cleanliness. So you get actionable patterns, not raw text.
Track NPS over time across your network. See exactly when scores shift and measure the impact of operational changes.
Detractors get an apology and an offer. Promoters get a thank-you and a referral ask. All sent automatically, all personalized.
Your competitors are already asking customers how they did. Flamel makes it easy to measure satisfaction at every location and turn that feedback into growth.
Automated NPS surveys · AI feedback analysis · No credit card required