Flamel is an AI-powered marketing platform built specifically for multi-location brands. It brings organic social media, paid advertising (Meta Ads and Google Ads), Google Business Profile management, reputation management, email and SMS campaigns, blog writing, NPS surveys, file management, and billing into a single hub. Instead of juggling separate tools for each channel, your corporate and local teams work from one platform with shared brand assets, unified reporting, and AI that understands your brand voice.

Flamel is purpose-built for franchisors who need centralized brand control, franchisees who want easy local marketing without starting from scratch, and marketing agencies managing campaigns across multiple franchise brands. Whether you have 10 locations or 1,000, the platform scales to match your structure with role-based permissions, location grouping, and approval workflows that keep everyone aligned.

The fastest way to get started is to schedule a demo with our sales team. During the call, we will walk through the platform, discuss which solutions fit your needs, and map out an onboarding plan. If you are ready to move forward, your dedicated onboarding specialist will handle account setup, connect your social channels, configure brand guidelines, and train your team so you can launch within days.

Most teams are fully onboarded within one to two weeks. That includes connecting social accounts, importing brand assets, configuring approval workflows, and running a training session for your team. Enterprise accounts with custom integrations, SSO, or complex location hierarchies may take a bit longer, but your onboarding specialist will give you a clear timeline upfront.

Not at all. Flamel is designed for marketing teams, not developers. The interface is intuitive, with drag-and-drop content creation, visual calendars, and guided workflows. Our onboarding team handles all technical setup (social account connections, domain verification, integrations), so your team can focus on creating great content from day one.

Flamel supports Facebook, Instagram, LinkedIn, TikTok, and X. You can schedule posts, publish simultaneously across platforms, track engagement metrics, and manage comments from a single dashboard. Each location can have its own connected accounts while corporate maintains oversight and approval control.

Flamel's AI learns your brand voice from your existing content and brand guidelines. When you create a new post, blog article, or ad copy, the AI generates on-brand drafts that can be automatically localized for each location, adjusting details like city names, store addresses, and local offers. You can fine-tune the output, and BrandCheck AI reviews everything before publishing to ensure it stays within your guidelines.

Yes, and this is where Flamel really shines. You can build a piece of content once at the corporate level, then push a localized version to every location with a single click. Each location gets its own profile with localized content, while corporate maintains full visibility into what is being posted, how it is performing, and whether it is on-brand. Location grouping lets you organize by region, brand, or any other structure that fits your network.

BrandCheck AI is Flamel's built-in compliance layer. It automatically reviews every piece of content before it goes live, checking for brand voice consistency, logo usage, approved color palettes, prohibited language, and regulatory compliance. If something falls outside your guidelines, BrandCheck flags it for review and suggests corrections. This gives franchisors confidence that on-brand content is going out at every location without needing to manually approve each post.

Flamel offers ten solutions that cover the full marketing stack: Organic Social Media for scheduling and publishing, Meta Ads and Google Ads for paid campaign management, Google Business Profile for local presence, Google Reviews for reputation management, Email + SMS for direct outreach, Blog Writing for AI-powered content, NPS Surveys for customer feedback, File Management for brand assets, and Billing for invoicing and payments. Each solution can be added individually or bundled together based on your needs.

Yes. The Meta Ads solution lets you create, manage, and optimize Facebook and Instagram ad campaigns across all your locations from one dashboard, with per-location budget controls and creative approval workflows. The Google Ads solution does the same for search, display, and local campaigns. Both include automated reporting so you can see spend, conversions, and ROI broken down by location, region, or brand.

Flamel aggregates Google Reviews from all your locations into a single dashboard. You can monitor incoming reviews in real time, respond directly from the platform (or use AI-suggested responses), track sentiment trends over time, and set up alerts for negative feedback. This makes it easy for corporate to maintain brand reputation across hundreds of locations without asking each franchisee to manage reviews individually.

Yes. The Email + SMS solution lets you build campaigns with a visual editor, segment audiences by location or customer behavior, and schedule sends across your entire network. You can create a template at corporate and let each location personalize it with local details, or run location-specific campaigns. Performance tracking covers open rates, click-throughs, and conversions, all within the same platform you use for social and ads.

Absolutely. Flamel includes a visual content calendar where you can plan and schedule posts weeks or months ahead across all connected social channels and locations. You can see your entire publishing pipeline at a glance, drag and drop to reschedule, and use bulk scheduling to queue up content for multiple locations at once. Approval workflows ensure nothing goes live until the right people sign off.

Flamel provides location-level and cross-channel reporting that covers engagement, reach, follower growth, ad spend, conversions, and estimated media value (fEMV). You can compare performance across locations, identify top-performing content, and spot trends by region or time period. Multi Solution and Enterprise plans unlock cross-channel dashboards that combine social, ads, email, and review data into a unified view. Enterprise accounts also receive custom dashboards and quarterly business reviews with your account team.

Pricing is based on two factors: the number of solutions you need and the number of locations on your plan. Single Solution plans give you one core channel, Multi Solution plans bundle two or more for a better per-solution rate, and Enterprise plans include the full platform with custom integrations and dedicated support. Contact our sales team to get a quote tailored to your network size and the solutions that matter most to your business.

Yes. We offer paid pilot programs that let you evaluate the full platform with your own locations, real data, and your actual team. A typical pilot runs 30 to 90 days and includes onboarding support so you can see measurable results before signing a longer-term agreement. Contact our sales team to discuss scope, timeline, and pricing for a pilot.

We accept all major credit cards (Visa, Mastercard, American Express) and ACH bank transfers. Enterprise customers can pay via invoice with net-30 terms. All payments are processed securely, and you will receive detailed invoices for every billing cycle.

Yes. You can upgrade your plan or add individual solutions at any time as your marketing needs evolve. If you start with Organic Social and later want to add Meta Ads or Reputation Management, your account team will help you adjust your plan and handle the transition with no downtime or data loss.

Annual agreements are available at a discounted rate and are the most popular option among our customers. We also offer monthly billing for teams that prefer flexibility or are still evaluating which solutions work best for their network. Your sales rep can walk you through both options and help you find the right fit.

Flamel gives corporate teams full control over brand guidelines, approved templates, color palettes, fonts, and asset libraries. When franchisees create content, BrandCheck AI automatically reviews it against those guidelines before it can be published. Approval workflows let you require sign-off for specific content types or locations. The result is consistent, on-brand marketing at every location without corporate needing to manually review every post.

Yes, and they are encouraged to. Franchisees can use Flamel's AI to generate localized content within the guardrails set by the franchisor. They pick from approved templates, customize details for their market, and submit for review if required. This gives local operators the flexibility to promote events, specials, and community involvement while keeping everything on-brand. Corporate can also push pre-built content to locations that prefer a hands-off approach.

One-to-many posting lets you create a single piece of content at the corporate level and publish a localized version to every franchise location in one click. Flamel automatically swaps in each location's name, address, phone number, and other local details. You can preview each version before publishing, exclude specific locations, or let locations opt in to the content. It is the fastest way to maintain a consistent brand presence across hundreds of locations.

Yes. Flamel's Google Business Profile solution lets you manage listings, categories, hours, photos, and posts for every location from one dashboard. Combined with Reputation Management for Google Reviews and the Blog Writing solution for location-specific articles, you can build strong local search visibility across your entire network. Corporate sets the strategy, and each location benefits from consistent, optimized local presence.

Yes. Flamel uses TLS encryption for all data in transit and AES-256 encryption for data at rest. The platform is built on SOC 2 compliant infrastructure with role-based access controls, audit logging, and regular penetration testing. Your data is never shared with third parties, and our security team monitors for threats around the clock. We can also provide a detailed security questionnaire upon request.

All customer data is stored in SOC 2 compliant data centers in the United States. Backups are encrypted and stored in a separate availability zone for redundancy. If your organization has specific data residency requirements, reach out to our sales team to discuss options.

Yes. Flamel supports GDPR compliance with features including data export, deletion requests, consent management, and data processing agreements. If you operate in the EU or handle EU customer data, our team will work with you to ensure your Flamel account meets all applicable requirements.

All plans include email support at support@flamel.ai and a dedicated onboarding specialist to get your team up and running. Multi Solution plans add priority support with faster response times. Enterprise accounts receive a dedicated account manager, SLA-backed response guarantees, and regularly scheduled check-ins to help you get the most out of the platform.

Yes. Every account includes a guided onboarding program where our team walks yours through the platform, configures your workspace, and runs live training sessions tailored to your workflow. Beyond onboarding, we offer a self-serve knowledge base at learn.flamel.ai, regular live webinars covering new features and best practices, and custom training sessions for Enterprise teams who want deeper education on specific solutions.

You can reach our support team at support@flamel.ai or through the in-app chat available in every Flamel account. Most inquiries receive a response within a few hours during business hours. Enterprise customers can also contact their dedicated account manager directly for priority assistance.