Every review seen · AI responses in seconds · Brand-safe across 100+ locations
Why It Matters
93% of customers read Google reviews before visiting a local business. One unanswered 1-star review can cost you 30 potential customers. For franchise brands managing dozens or hundreds of locations, the risk multiplies with every location that falls behind.
"Amazing service, will definitely be back!"
"Waited 45 minutes past my appointment..."
"Best grooming experience my dog has ever had"
How It Works
Monitor every listing, draft responses instantly, and alert your team only when a human touch is needed.
Flamel monitors Google Reviews across every location in real-time. Nothing gets missed.
Professional, brand-voice replies ready in seconds. Auto-post positives, escalate negatives to your team.
Automatically prompt happy customers to leave reviews and watch local search rankings climb.
Platform Features
Every review across your franchise network in one place, filterable by location, rating, and response status.
Personalized, brand-voice replies generated and posted automatically for every review.
Low-star reviews trigger instant alerts to the right person so problems get addressed fast.
Prompt satisfied customers at the right moment to leave a Google review.
Track star ratings, review volume, and response rates for every location from one dashboard.
See which locations lead on reviews and response rates, and which need attention.
One unanswered 1-star review can cost you 30 customers. Flamel keeps every location covered.
All locations covered · AI responses in seconds · No credit card required